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How We Work

The Exchange was set up by the Commission for Financial Capability to harness the collective power and resources of financial services providers and, where appropriate, government agencies and NGOs.

Following on from the National Strategy for Financial Capability, our goal is to help New Zealanders get ahead financially and improve their lives through powerful and practical initiatives.

This year the Exchange is expanding and developing so it can have a greater impact on the way people think about their financial wellbeing

What we bring

Collective Power

Together we can have a far greater impact on improving financial capability through sustainable and enduring behaviour change.


Exchange projects will be supported by partners committed to sharing their resources such as digital channels, distribution mechanisms and human capital.

A measurable difference

The Exchange enables government, the finance sector and NGOs to achieve a measurable difference.

Amplify reach

The Exchange will amplify the reach of some existing projects, such as Money Week, and support new initiatives.

Our Projects

4 projects and counting – helping everyday Kiwis get ahead financially

Hosting 2016 OECD Summit

A photo of people holding their hands in the air and taking photos with their cell phones.
Bid successful

For the first time New Zealand will be hosting the high profile OECD International Network on Financial Education summit, in Auckland.

Senior delegates will be coming from around the world to identify innovative policies and strategies around financial education and consumer protection, with the goal of improving people’s financial wellbeing.

The event will provide a unique opportunity for Exchange members to talk to central bankers, regulators, academics and government officials.

The four-day summit is made up of two days of closed sessions for members only, followed by a high-level global symposium and surrounding events, which will also be open to representatives of the NZ financial services sector and government agencies.

The Commission, with the assistance of AMP, drew up a strong case for New Zealand to host the event, succeeding against several other bidding nations.

In awarding the event to New Zealand, the OECD noted that we are one of the leading countries in relation to financial capability education and that the Commission has been an active member, contributing to the success of the OECD and INFE.

The Commission intends to make the most of the OECD’s presence here by organising an evening function for more than 400 guests that will showcase the best of New Zealand.

More ways are being drawn up to involve Exchange members in the summit and associated events through sponsorship and networking (watch this space).

If you would like to know more or register an interest let us know.


Kiwi summer in the back yard
Open for interest

The Commission is leading an industry-wide approach around KiwiSaver thought leadership and member education. The aim is to draw up some simple but important messages for KiwiSaver members that all providers can adopt. The thinking behind this is that if we all share the same messages it will be easier to grab the attention of the public, with the goal of delivering better outcomes for those in KiwiSaver. Exchange members will work together to agree the messages that will have the greatest impacts and a timeframe for promoting them.

More than 2.5 million people have signed up to KiwiSaver, but with over 40% of members’ funds allocated to conservative options, 1.2 million missing out on the full member tax credit last year, and 43 per cent on contribution holidays, there is plenty of scope for the Exchange to have a significant impact on New Zealanders’ financial wellbeing through this initiative.


The Warehouse

A workplace seminar at the Warehouse in Wiri
Bid successful

The Commission developed a ten-module financial capability programme designed to be delivered in workplaces. It was piloted and evaluated at the Warehouse’s distribution centre in Wiri, then repeated in a Warehouse retail store in Wainuiomata.

Since then another 11 programmes have been run with the Warehouse and other employers have signed up, including New Zealand Defence Force.

Participants have been hugely positive about the programme, which sets out to foster long-term behaviour change in people’s financial habits, helping them build enduring financial futures for themselves and their families.

Feedback to Warehouse managers suggested that the programme had been “life changing” for some of the participants.

The Wainuiomata team graduated during Money Week 2014 and the Governor-General, Lt Gen The Rt Hon Sir Jerry Mateparae, presented their certificates.

“I’ve really enjoyed these sessions and now have a better and smarter way of thinking towards money, debt, life and insurances. These sessions have changed my life. Thank you for sharing, caring and being part of not only my life but my whānau’s too”


Course participant

Randwick Park

Two elderly ladies sitting in the sun talking and laughing together.
Bid successful

The Commission supported Randwick Park Community house in Manurewa, Auckland with the implementation of a financial capability programme. The programme, which ran over six weeks, involved local Māori and Pasifika families and covered a range of financial capability topics, such as managing credit, credit history, guarantees, spending diaries as well as locally relevant topics such as risks associated with retail trucks and predatory lenders.

The collective power of the Exchange was brought to life through support from BNZ in the delivery of one of the seminars. A BNZ manager in Manurewa covered topics such personal loan applications, what is required to secure a home loan, understanding the involvement of banks in the local community and the importance of building relationships with your bank.

A powerful aspect of the programme was that it was supported by the Commission but delivered by the team in the community house, making it truly responsive to the local environment.

Who We Are

Launched in November 2013, the Exchange is an innovative collaboration across the financial services sector, NGOs and government to raise financial capability levels in New Zealand.

We believe the whole is greater than the sum of its parts


Members of the financial services sector in New Zealand

  • AMP Capital
  • AMP Financial Services - Auckland
  • ANZ Bank New Zealand Ltd - Auckland
  • AON Hewitt
  • ASB - Auckland
  • Bank of New Zealand
  • Bell Gully
  • Booster
  • Citibank
  • Fisher Funds Management Ltd
  • Forsyth Barr - Wellington
  • Gareth Morgan Investments
  • Generate
  • Harbour Asset Management
  • Heartland
  • Kensington Swan
  • KPMG
  • Lifetime Retirement Income
  • Medical Assurance Society
  • Mercer NZ
  • Milford Asset Management
  • Mint Asset Management
  • Minter Ellison
  • New Zealand Asset Management
  • Nikko
  • NZ Funds
  • Public Trust
  • PWC
  • Rabo Direct
  • Russell Investments
  • Westpac

The Council

Provides guidance on the direction of the Exchange and project selection

Retirement Commissioner

MBIE Senior Policy Advisor

Community representative

Partner: Chartered accountancy firm

The Commission

Facilitates the operation of the Exchange and is accountable for its ongoing development


The Governor-General, Lt Gen The Rt Hon Sir Jerry Mateparae

Contact us

Get in touch. We would love to hear from you.

General enquiries

Feel free to email us if you have any questions regarding the Exchange.

Suggest a new project

We would love to hear your idea for a new project.